Contact Us

Contact MYNOXN

Welcome to MYNOXN.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.

For questions about our mini desktop Christmas trees, product care, orders, shipping, returns, damaged or incorrect items, wholesale opportunities, or general enquiries, please reach us through our official contact information below.

1. Email Customer Care

Email: service@mynoxn.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number (where applicable)

  • A short explanation of your question or issue

  • Clear photographs, when relevant

  • A brief video if the issue concerns the tree’s lighting, base, fabric, decorative ornaments, or another product feature

Providing complete information from the beginning helps us review and resolve your request more quickly.

2. Customer Service Hours

  • Support Email: service@mynoxn.com

  • Service Hours: Monday–Friday | 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period. Response times may occasionally be longer during holidays, promotional events, or seasonal peak periods.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Handcrafted tree details, sizing, and material guidance

  • Product assembly and LED light care

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and after-sales matters

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout.

If a product arrives damaged, incorrect, or incomplete, please contact us promptly with clear photographs of both the item and its packaging so our team can resolve the issue immediately.

4. Product Support & Collection Guidance

MYNOXN curates handcrafted desktop Christmas trees crafted from high-quality soft fabrics—such as chenille, plush, and cozy knitted yarn—featuring illuminated tree-top stars, iconic holiday figures, bow accents, LED lighting, and natural wood or woven bases.

Our collections include:

  • Modern Ritual Collection: Modern, minimalist desktop trees with soft lighting and natural wood accents.

  • Dreamy Sweet Collection: Soft, whimsical designs in pastel tones with plush details and playful characters.

  • Whimsical Art Collection: Intricately hand-knitted and rich decorative trees celebrating full festive charm.

If you need assistance with a MYNOXN product, we can help with questions concerning:

  • Tree dimensions and weight

  • Materials, textures, and fabrics (chenille, plush, knitted yarn)

  • Included accessories, LED lights, batteries, and base structures

  • Storage, care, and maintenance recommendations

  • Bulk order customization and gifting options

5. Business & Wholesale Enquiries

MYNOXN welcomes enquiries from retailers, corporate gift buyers, distributors, home décor stores, seasonal boutiques, and potential business partners.

For wholesale, distribution, bulk orders, or corporate gifting, please contact:service@mynoxn.com

Suggested Subject Lines:

  • Subject: Business Inquiry

  • Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a brief description of your request.

6. Company Information

  • Brand Name: MYNOXN

  • Website: mynoxn.com

  • Legal Entity: Xinxiang Weibin District Ruihe Network Technology Co., Ltd.

  • Registered Address: Unit 1-1, Storefront 13, Yiyuan Residential Complex, Weibin District, Xinxiang City, Henan Province

  • Unified Social Credit Code: 91410703MAE88YNJ8F

  • Customer Support Email: service@mynoxn.com

Foreign Trade Manager Contact:

  • Contact Person: Wang Yuhan

  • Phone: +86 13725113149

mynoxn.com is owned and operated by Xinxiang Weibin District Ruihe Network Technology Co., Ltd. The company manages online store operations, customer support, order fulfillment, and cross-border e-commerce activities.

How We Can Help

From selecting the perfect mini tree for your space to receiving and setting up your festive décor, we are committed to making your experience with MYNOXN clear and enjoyable.

Whenever you need assistance, please feel free to email us at service@mynoxn.com.

Thank you for shopping with MYNOXN.

Handcrafted desktop Christmas trees bringing warmth and character to your seasonal rituals.